Every Client will be asked to read and sign Paws On The Run's Policy Agreement prior to any grooming services being performed. This Policy Agreement will be kept on file for the life of our relationship. Every pet will require its own Policy Agreement, if not originally noted below. Client hereby entrusts pet(s) to Paws On The Run for the purpose of grooming services.
Payment is due at time of booking confirmed. Paws On The Run accepts Pay Pal, Visa, Mastercard and Debit Card.
On rare occasions, Paws On The Run may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule. If Client cannot keep their appointment, please reschedule 48 hours in advance. Ultimately it is Client's responsibility to keep track of their scheduled appointments; however, Paws On The Run will make a courtesy phone call or text message at least one-business day ahead to confirm and remind you. If Client is 15 minutes late or does not provide pet upon arrival within 15 minutes, the appointment is considered cancelled.
An appointment time is truly an 'estimated time of arrival'. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: refuelling, traffic, driving distance from previous appointment and running over on a previous appointment. If Paws On The Run feels they will be more than 15 minutes early or late, Paws On The Run will make a courtesy phone call to Client.
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Additional time to de-mat is RM200 an hour (this amount is not prorated) outside of "normal" 2-hour grooming session. Client is aware that neglect of the pet's coat can be cause for problems after grooming such as clipper/brush irritation. If Client's pet does not remain still, accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Paws On The Run's discretion to determine if it is safe for the pet to be de-matted, if not, a "shave-down" of the pets coat will be completed. Shaving your pet my dramatically change your pet's appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client's pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioural changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet's skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet's coat and will not hold Paws On The Run responsible in the event of adverse effects of mat removal.
Your pet's safety is first at Paws On The Run. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to Paws On The Run upon request as well as current Veterinarian information.
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, as any extra service may add to their stress. Paws On The Run will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
Flea and tick infestation will NOT be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, we will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If we find an infestation of fleas or ticks on a pet, an additional RM250 de-bug cleaning fee may be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Paws On The Run will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred (100%) effective.
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Paws On The Run, as agent and understands that if Paws On The Run is unable to contact Client first, then Paws On The Run, in its sole discretion, may engage the services of a veterinarian at Clients expense.
Client consents that Paws On The Run may take pictures of your pet before and after grooming and utilize the same for their website, social media for any and all and/or advertising purposes at Paws On The Run discretion. Client affirms they are the rightful legal owner or care giver to the pet for which services are rendered.
I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Paws On The Run harmless from any and all damage, loss, or claims to pet, personal or real property. I acknowledge that the interpretation of this provision is to be read in the broadest since possible and encompasses any real or proceeded negligence and all acts performed reasonable within the scope of service by Paws On The Run, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event I am not available. I authorize Paws On The Run and/or agent thereof to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and agrees to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury, or shock. Said pre-existing conditions shall include, but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or medical conditions. I, the undersigned, have read, understand and agree to the above terms and my rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through Paws On The Run. This Agreement will remain valid for all future services.