FAQ

A) No Pets At "Select Pet" Page?

That's easily fixed, fam. First, ensure you have added your pets into the system via My Pet under Settings. Still can't find it?

Have you tried clicking on "Order Listing" under "Booking" Tab?
Perhaps you have already started your order and didn't finish last time. Continue with the previous order through Order Listing or just delete it and start fresh!
Can't solve your booking problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

B) What Is Under Basic & Full Package?

Don't worry. All you need to do is to click basic package under the dropdown menu and you will see everything that is provided through the package.

You can change it by clicking the dropdown again and selecting the full package before clicking next!

Can't solve your booking problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

C) I Can't Select A Time Slot/Address

It's okay. Paws On The Run wants to ensure your user experience is seamless.

Bookings are full on that day. Try another date that has the available time slot for you to choose from.

If you have selected your time slot and then clicked the back button, you should see your original time slot greyed out.

This is to ensure nobody else booked your appointment for 15 minutes after you have selected it.

If you want to reselect it, all you need to do simply wait 15 minutes for the time slot to be unlocked. In a hurry? just click next and then click back again to see your original time slot already available!

Can't solve your booking problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

D) Can't Activate Promo Code?

No sweat. All you need to do is ensure that you have typed in your promo code properly and click activate before you submit.

Can't solve your booking problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

E) Can't Use Both Your Promo Codes?

You're not doing anything wrong. We currently limit promo code usage to one code per transaction, so choose your favourite one!

Can't solve your booking problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

F) What Is A Waiting Area?

Our Mobile Grooming Studios are geared for outdoor grooming for your ultimate convenience, but we need your cooperation, fam.

Helping us make sure we have a space to work means that we can groom your pet comfortably without interruptions. Letting us know where we can park and work is crucial for everybody's satisfaction, especially when you live in a high-rise building.

Can your car park accommodate small lorries? Do you need to inform your security? These are among the things that you can help us figure out for your endless convenience. Thanks, fam!

Can't solve your booking problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

G) Paypal Declined My Card

Paypal can be a little tricky sometimes. All you need to do is to ensure that the information you entered is the same as on your credit card information. We only use the information you entered on our site for service, so don't worry about the confusion.

If you still can't proceed, please call your bank and enquire to find out about the transaction.

Can't solve your booking problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

Booking an appointment with Paws On The Run should be easy as pie, and we're always looking to improve your user experience. Please send all your suggestions to hello@pawsontherun.com.my and we'll be sure to check it and improve!

A) The Time I Want Is Not Available

It's okay. Paws On The Run wants to ensure your user experience is seamless.

Bookings are full on that day. Try another date that has the available time slot for you to choose from.

If you have selected your time slot and then clicked the back button, you should see your original time slot greyed out.

This is to ensure nobody else booked your appointment for 15 minutes after you have selected it.

If you want to reselect it, all you need to do simply wait 15 minutes for the time slot to be unlocked. In a hurry? just click next and then click back again to see your original time slot already available!

Can't solve your rescheduling problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

B) I Don't Know How To Reschedule

No problem at all. All you need to do is to click Your Bookings under Bookings. Look for the booking you want to reschedule. If the booking can be rescheduled, you will find the button under Order Status.

Can't solve your rescheduling problem through o ur FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

C) I Am Not Allowed To Reschedule

Is the order status for your booking shown as confirmed? That's because the system currently doesn't allow you to reschedule if the booking date is 48 hours before the appointment is due to be serviced.

Can't solve your rescheduling problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

D) I Have An Emergency And I Need To Reschedule

Don't worry, we'll do our best to help! Just email us at hello@pawsontherun.com.my and we'll make the necessary arrangements as best we can.

Can't solve your rescheduling problem through our FAQ? Rest assured. Just email us at hello@pawsontherun.com.my and we'll take care of it. See you soon, fam!

E) My New Home Is Not Available For Booking On Paws On The Run

We are terribly sorry, but we are always trying to expand to new areas as soon as possible. Tell your friends in the area to sign up on our site and we'll be over before you know it?

Do you have an active order with the previous address that you can't reschedule to your new address?

Just send us an email at hello@pawsontherun and we'll try our best to take care of the situation for your satisfaction. See you soon, fam!

A) Value Bundle Package for our loyal customers!

Add 3 basic grooming packages into your account in one transaction when you purchase thisBundle Package. You can select your Date & Time at your convenient for each of the session. Every bundle purchased is only dedicated for one fur kid. Paw- parents are also entitled to 25% OFF for Full Package when you purchase our value bundle for your furkids!

B) Basic Package and Full Package

Basic Package and Full Package are available to be used for both cat and dog. List of the included services for these packages are available on our Service page. Each package purchased is only available to be used once.

Menu